Rent

Maintenance Request

Please click HERE to lodge your maintenance request.

(General repairs are considered to be routine repairs and will need to be lodged in writing).

The more information you provide to us, allows us to source the correct trades person for your maintenance issue, and hastens the maintenance resolution.

Thank-you for your assistance in enabling us to help address this matter quickly and efficently.

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MAINTENANCE REQUEST INFORMATION TO CONSIDER

Questions to answer in the request:

What is the issue?   Where in the house is the problem?   When did it start occuring?   Why do you think its occuring?

Has this problem occured before?      Is it causing additional damage to the property?

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General Maintenance VS Emergency Maintenance

What is an Emergency repair ?
Take the time to read the information in the link below, and it will help clarify what is considered an Emergency Repair, and not something that will cost you a lot of dollars, because you ‘did not know’ or ‘weren’t aware of’.

Gas Leak- Close off the gas bottles immediately- Is there still a gas smell? If the leak is coming from the bottles you would need to contact your gas supplier urgently. If the leak is coming from the fittings please advise our office.

Broken Toilet/Leaking Plumbing- What is wrong and how did this happen? If there is a leak, where is it leaking from? If it is a tap, please advise which room and which tap (eg: ensuite basin hot tap etc)

If there is a major leak please turn of the water at the mains immediately until a plumber can attend.  (The main is usually at the front of the property near the border or in a garden bed)

Cooking Appliances- Please advise what the appliance is, whether it is gas or electric and provide the make and model if possible.  What is the issue and what is happening? If it is electrical- check the meter box switches and also any switches around the appliance itself that everything is on. If gas, please ensure you have gas in the bottles.

Electrical Fault- If power trips, the tenant needs to check all power points in the property by unplugging all appliances (including but not limited to rain water tanks, garage doors, dishwashers and fridges) – Tenants are also to check that all switches are turned on at the meter box. If there are any live wires or sparking, tenants are to turn the power off at the main immediately and contact their property manager.

Roof Leaks- If there is a roof leak and it is raining at the time please note that no contractors will be able to attend the property until dry again. In this case please still report it to your property manager and should it be required please contact SES for temporary repairs.

ANY EMERGENCIES SUCH AS FIRES, THEFT ETC NEED TO BE REPORTED DIRECTLY TO THE AUTHORITIES AT 000.

ANY OTHER EMERGENCIES THAT ARE NOT LIFE THREATENING NEED TO BE REPORTED DIRECTLY TO THE OFFICE/EMERGENCY CONTACT NUMBER PROVIDED AS WELL AS PUT IN WRITING.

**PLEASE NOTE THAT IF A CONTRACTOR ATTENDS AND DEEMS THE ITEM TO BE CAUSED BY TENANT NEGLIGENCE THAT THE TENANT WILL BE RESPONSIBLE FOR PAYMENT OF THE INVOICE.